Return and Refund Policy
Cancellations & Refunds: At Cardio Machines Direct we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to support@cardiomachinesdirect.com or call us at (307) 441-9830
30-Day Return Policy
At Cardio Machines Direct, we want you to shop with confidence. We offer a 30-day returns policy, giving you peace of mind when making your purchase. The Cardio Machines Direct default is that customers are responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page.
All of our products also come with guaranteed warranty policies, ensuring that you receive a fully functional, high-quality product without any additional expenses on your end.
Please view product pages for specific return details. Some manufacturer restrictions may apply.
In the event of damaged or defective products, we will help in getting an exchange processed if permitted under our return policy.
Following receipt of your item(s) and once we ensure the product is in it's full original undamaged condition, we will send you an email confirming your refund.
Should you want to make a return, please email us at support@cardiomachinesdirect.com with your order number and we will assist you.
Cascade Return Policy
Please note that we do not accept returns once the order has been shipped, as each unit is processed and packed to order.
We strongly encourage customers to review all product specifications and reach out with any questions before completing a purchase. Our team is happy to assist you with any details to ensure the product is the right fit for your needs.
In the unlikely event your product arrives damaged or defective, please contact us within 48 hours of delivery and we’ll assist you with a resolution.
TAG Fitness Policy
If you're not completely satisfied with your purchase, you may return items within 7 days of the original purchase date, provided they are unused, undamaged, and in their original packaging.
Shipping charges incurred in connection with the return of a product are non-
refundable. You are responsible for paying the costs of shipping and for the risk of loss
of or damage to the product during shipping, both to and from Tag Fitness.
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (307) 441-9830, the chat in the bottom right, or email support@cardiomachinesdirect.com any time.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. Please note there is a refund processing time of 7 days.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-2 business days and delivered within 2-14 business days. Please note that order cut-off time is 2pm.
Order delays have proven to be unavoidable and outside of Cardio Machines Direct control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following
When you are making a purchase from Cardio Machines Direct, you are acknowledging the following of the Exchange Agreement:
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I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Cardio Machines Direct within 24 hours of the product being delivered.
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I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
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I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
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I understand that if my order has left the warehouse, I am unable to receive a full refund.
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I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to support@cardiomachinesdirect.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@cardiomachinesdirect.com.
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact support@cardiomachinesdirect.com for any questions.
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