Welcome to the Cardio Machines Direct FAQ page.
Here you’ll find answers to the most common questions we receive about our products, ordering process, shipping, returns, and more. If you don’t see your question here, feel free to reach out — we’re always happy to help.
GENERAL QUESTIONS
What is Cardio Machines Direct?
Cardio Machines Direct is a trusted online retailer specializing in high-quality cardio and fitness equipment. We offer a curated selection of treadmills, ellipticals, stationary bikes, rowers, and more — all backed by expert support, great prices, and a seamless online shopping experience.
Do you have a physical showroom?
We operate exclusively online, which allows us to keep prices low and pass the savings on to you. However, our product experts are always available to guide you through the selection process by phone or email.
Who do you serve?
We serve a wide range of customers, including individuals building home gyms, commercial facilities, fitness studios, hotels, and first responders or military personnel.
What if I want a product you don't have?
We have strong relationships with over 100 manufacturers in the fitness, recovery, and physical therapy space. If there’s a specific product or brand that you don’t see on our website, there’s a good chance we can still get it for you. Feel free to contact us, and we’ll do our best to help source it.
PRODUCT INFORMATION
Are your products new or refurbished?
All products sold on our site are brand new, shipped directly from the manufacturer or authorized distribution centers. We do not sell used or refurbished equipment.
Are your machines commercial grade?
We offer a mix of residential, light commercial, and full commercial-grade equipment. Each product page includes a description of its intended use. If you need help choosing the right grade for your needs, our support team is ready to assist.
How do I choose the right cardio machine for my goals?
It depends on your fitness level, space, budget, and workout preferences. Our team can help recommend the best equipment based on your specific goals. Don’t hesitate to contact us for a personalized consultation.
Are assembly services available?
Some of our machines require minimal setup, while others are more complex. We currently do not offer in-house assembly services, but many customers hire local professionals or use platforms like TaskRabbit or Thumbtack for setup assistance.
ORDERING & PAYMENT
How do I place an order?
You can place your order directly through our website. Simply select the product, add it to your cart, and proceed to checkout. If you prefer to place an order over the phone, our team is happy to assist.
What happens after I place an order?
As soon as you place your order, you will receive an email from support@cardiomachinesdirect.com with your confirmation details. Please keep this email for your records. After we receive your order, we will begin preparing your product for shipment. For the most accurate shipping lead times, please refer to the individual product pages on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, and Shop Pay. Financing options may also be available at checkout.
Is my payment information secure?
Yes. Our website is protected with SSL encryption and secure payment gateways to ensure all personal and payment information is fully encrypted and safe.
Can I make changes to my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to accommodate any changes. Contact us as soon as possible with your order number and requested changes.
SHIPPING & DELIVERY
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the continental United States.
How long does shipping take?
Shipping times vary by product and manufacturer. Most orders ship within 3–7 business days. Once shipped, transit time typically takes 5–10 business days depending on your location.
Do you ship internationally?
At this time, we only ship within the United States. We do not offer international shipping or to U.S. territories, Alaska, or Hawaii.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a confirmation email with tracking details so you can follow the progress of your delivery.
What should I do if my equipment arrives damaged?
Please inspect your delivery upon arrival. If there is visible damage, note it with the delivery driver and contact us immediately. We’ll help resolve the issue quickly and efficiently.
RETURNS & CANCELLATIONS
What is your return policy?
We offer a 30-day return window for most items. Products must be returned in new, unused condition with original packaging. Some items may be subject to restocking fees or return shipping charges. Please see our Return Policy for full details.
How do I initiate a return?
To request a return, please contact our support team with your order number and reason for return. We’ll provide instructions and any applicable shipping labels.
Can I cancel my order?
If your order hasn’t been processed or shipped, we can usually cancel it. Please contact us as soon as possible with your order number.
WARRANTY & SUPPORT
Do your products come with a warranty?
Yes. All products include a manufacturer’s warranty, the terms of which vary by brand and item. Warranty details are listed on each product page or can be provided upon request.
What if I have an issue with my machine after the return window?
If your equipment has a warranty-related issue, contact us and we’ll help you file a warranty claim with the manufacturer. We're here to assist throughout the life of your equipment.
Do you offer technical support or service?
While we do not offer on-site servicing, we can guide you through basic troubleshooting and connect you with manufacturer support if needed.
BULK & COMMERCIAL ORDERS
Do you offer bulk or commercial pricing?
Yes. We offer discounts for bulk purchases or commercial outfitting. If you're ordering for a gym, hotel, corporate wellness center, or training studio, contact us for a custom quote.
Can I request a quote before purchasing?
Absolutely. Reach out to our sales team with your list of desired equipment and we’ll provide a tailored quote and availability information.
STILL HAVE QUESTIONS?
We’re here to help. Reach out to us anytime:
📧 Email: support@cardiomachinesdirect.com
📞 Phone: 1-307-441-9830
🕒 Business Hours: Monday–Friday, 9 AM to 6 PM (EST)
At Cardio Machines Direct, your fitness journey is our priority. Let us know how we can support you every step of the way.
